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Privacy Policy

Privacy Policy

Ellen’s Cleaners Limited is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Ellen’s Cleaners Limited may change this policy from time to time by updating this page and therefore would request that you review this policy regularly. This policy is effective from 13th October 2013.

What we collect

We may collect and process the following information:

Details of your visits to our website and the resources that you access, including, but not limited to, traffic data, location data, weblogs and other communication data.

Information that you provide by filling in forms on our website, such as when you registered for pre-booking.

Information you provided to us when you communicate with us for any reason.

Information submitted to us via email.

What we do with the information we collect

Any information we ask for will be used purely for internal purposes. We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

To provide you with information requested from us, relating to our services. To provide information on other services which we feel may be of interest to you, where you have consented to receive such information.

Internal record keeping.

We may use the information to improve our services.

To notify you about any changes to our website, such as improvements or service changes, that may affect our service.

To meet our contractual commitments to you.

Controlling your personal information

Ellen’s Cleaners Ltd operates an opt-out policy for email communications. You may choose to restrict the use of your personal information you may change your mind at any time by emailing us at privacy@ellenscleaners.co.uk.

By phone, calling 020 3539 2819.

By email, sent to privacy@ellenscleaners.co.uk and mentioning you wish to remove all your data from our records.

We will not sell, distribute or lease your personal information to third parties.

Changing or deleting information

Any information that we store will be as up to date as possible, and will depend entirely on the information provided by the user. We are happy to amend or delete information on any user should they request in writing by emailing privacy@ellenscleaners.co.uk.

Requesting personal information

You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you, please send an email to privacy@ellenscleaners.co.uk.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online in accordance with the 8 Data Protection principles. Our procedures are regularly reviewed to ensure your personal information remains secure.

Cookies

We use various technologies to collect and store information when you visit Ellen’s Cleaners website, and this may include sending one or more cookies or anonymous identifiers to your device.

The cookie tracks the total number of times you visit the site, and can link you to any information we have already stored about you to personalise the experience. The cookies themselves do not contain any personal information; they simply contain a random ID number that is associated with your records. We do not gather any information from you using cookies. Any information we already have gathered will not be given or sold to third parties.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. You should note that this may prevent you from taking full advantage of our website.

Links to other websites

This website may contain links to other websites. We make every effort to only link to sites that share our standards of privacy and service. However, once you have used these links to leave our site, you should note that we do not have any control over that website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and are not governed by this privacy policy. You should exercise caution and look at the privacy statement applicable to the website in question.

Contacting Us

We welcome any queries, comments or requests you may have regarding this Privacy Policy. Please do not hesitate to contact us at privacy@ellenscleaners.co.uk.